Terms and Conditions
• OrganiQ is an Australian owned and operated business.
• OrganiQ will only ship to an Australian address and we do not ship internationally.
• All prices are in Australian Dollars (AUD).
Thank you for visiting our online store. We want your shopping experience to be an enjoyable and positive one. By accessing our website, you expressly consent and agree to all of the following terms and conditions. So please take a moment to review the Conditions and Use listed below:
We reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. While we fully honor all of our commitments ,OrganiQ shall have no liability for any such changes and/or errors and we are not bound to fulfill orders at outdated or erroneous prices.
Your Account and Registration
When you register, you are responsible for your password and account access and you are responsible for all actions that occur under your account and password. Any impersonations (i.e. false e-mail addresses or authority) will constitute a breach of these Conditions of Use.
Transfer of Risk and Title
Once we deliver your purchase to the shipping company, the risk of loss and title of your purchase (responsibility) transfers to the shipping company.
Email, Comments and Other Communication
This section pertains to any information you share with us beyond information having to do with the secure order process and your purchase information. We love and encourage feedback, suggestions, comments and the sending of messages among our visitors and their friends as long as you guarantee that any feedback, suggestions, comments or other communication you submit is accurate, owned or controlled by you, and that it doesn’t conflict with these Conditions of Use. You also guarantee that you indemnify OrganiQ and its partners from all claims resulting from the use by OrganiQ of content or communications you’ve provided (i.e. reviews). Unless we explicitly express otherwise, when you submit content of any kind, you grant an irrevocable, non-exclusive, perpetual and royalty-free right to modify, adapt, distribute, translate, reproduce and publish that content throughout the world via any type of media.
We hope to quickly correct any textual, graphical or factual errors in our website content. No matter what the error is—from a misspelled word, missing or incorrectly matched photograph, broken hyperlink—please contact us, and we will fix it ASAP. We are 100% committed to you and the accuracy of our website; however, we do not guarantee that the product descriptions on our website or other content are current, reliable, complete or accurate. If a product you buy from us is not as described or as you perceived, your only course of action is a full refund within 14 days of purchase after you return the product in its complete and unused condition.
Whilst we always try to stock ample levels of all items we do sometimes become out of stock of some products. In this case you will maybe emailed and informed of the expected delay. The general delay is usually only 3 - 5 days.
If you have any further questions about these Conditions of Use please contact us. We are always happy to hear from you.
Where we expressly indicate that a product is subject to a “money-back offer”, this means that we will, subject to any customer abuse of the offer, refund the amount paid by you for the product if you are not completely satisfied with the product and it is returned to us in its original packaging within 14 days of the date of purchase (you must pay the cost of returning the product to us).
This is not a warranty or guarantee about the benefits, fitness for purpose or otherwise of the product. We reserve the right to reject any claims for refund (including under any “money-back offer”). Subject to any requirement by the laws of Australia and the State of South Australia, you will not be entitled to a refund of the purchase price due to a change of mind or other circumstances except were a product is sold with a specific “money-back offer”.
** A 10% restocking fee will be payable on all returned items, this fee will be deducted from your store credit.
1. Product must be returned and arrive back in new condition with original box, packaging and contents.
2. On return, your products will be inspected. Please ensure that you take adequate measures to return items as new, as re-postage will be at your expense.
3. You must contact us and obtain a return authorisation before returning any purchased items.
4. Cost of return shipping and resending and exchange is at the expense of the customer.
5. 120 day return policy starts from the invoice date of your order.
Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product.
Nothing contained in the Site is intended to be or should be taken for medical diagnosis or treatment. All information on the Site is for the purposes of general knowledge and entertainment only. It is not a substitute for nor does it constitute medical advice. You should not use the information on the Site for diagnosis or treatment of any health problem. Always seek the advice of your healthcare/medical professional when starting any new health or nutritional treatment or program or with any questions you may have regarding your or anyone else’s medical condition. You should carefully read all information provided on or in any product label or packaging. If you have any allergies or illnesses, you should seek medical advice before using any product purchased from the Site.